Carlos Eder Oñoro Angulo
Senior AI Delivery Manager · Senior AI Operations Manager

Carlos Eder
Oñoro Angulo

Operations & Project Management

10+ years driving operational excellence, AI-powered transformation, and cross-functional delivery across Colombian and North American markets.

10+
Years Experience
2 Offices
Launched in Colombia (BPO)
3 Operations
Managed Across Industries
32
FTEs Scaled
8+
Simultaneous Projects Led
360/day
Qualified Leads per Day
$600K CAD
Financing Secured
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Professional Summary

A decade of delivering results at the intersection of AI and Operations

A highly driven and versatile professional with a dual background in Industrial Engineering and Economics, complemented by advanced education in Business AI and Digital Marketing. Over the past 10 years, I have demonstrated expertise in optimizing business processes, managing cross-functional teams, and driving strategic growth for both established companies and entrepreneurial ventures.

I have consistently partnered with Colombian and American business owners, project sponsors, and decision makers to ensure they achieve measurable outcomes. My deep understanding of AI for Business (Generative and Agentic), Project & Product Management, Supply Chain Optimization, and Marketing Strategy positions me to provide actionable insights and innovative solutions. I bring hands-on operations management experience across retail, logistics, construction, food & beverage, AI, and marketing industries — giving me the cross-sector perspective to adapt and deliver in any business environment.

📍
Location
Barranquilla, Colombia
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Languages
Spanish C2 · English C2 · French B1
📧
Email
ceonoro@uninorte.edu.co
📱
Phone
+57 (300) 898-0824
AI IntegrationProject ManagementOperations ManagementSupply Chain OptimizationSales StrategyTeam LeadershipAgile / ScrumPMI MethodologiesKPI GovernanceP&L OwnershipStakeholder ManagementBusiness Expansion
Work Experience

A track record of impact

AI Portfolio Manager

Current

BPO Labs

May 2025 – Present
Portfolio Leadership

Oversaw 7+ concurrent projects with PMI, Agile & Scrum. Integrated AI-powered tools for efficiency and measurable impact.

Impact:Contributed securing $600,000 CAD in bank financing by building a portfolio-grade investment case, enabling market entry of three healthcare brands.
AI-Driven Lead Generation

Built AI lead-generation strategies using customer segmentation, market intelligence and prompt engineering.

Impact:Developed n8n-based ICP-driven automation producing 360 qualified leads per day in 15 minutes, standardized across the entire portfolio.
Strategic Project Execution

Designed scalable roadmaps aligned with corporate expansion goals.

Impact:Implemented AI-assisted roadmap visualization (Napkin AI + Gemini), cutting meeting time by 37% through faster alignment.
Executive Engagement

Facilitated daily C-level meetings using Microsoft Copilot for data-driven reporting.

Impact:Automated prior-day meeting notes delivery at 7:30am via n8n, reducing manual effort by 80% and standardizing executive documentation.
Stakeholder & Client Management

Cultivated stakeholder alignment through transparent communication and retention-focused strategies.

Impact:Generated five client recommendations and measurable portfolio expansion through disciplined power-interest grid stakeholder management.

Operations Manager

Brightway

Brightway Management SAS

Aug 2023 – May 2025
Sales Team Creation & Strategy

Led the creation of a high-performance sales team, implementing sales strategies, and coaching staff to achieve growth targets.

Impact:Prospected and converted new B2B market opportunities by engaging senior CEOs and key decision-makers, positioning buildings and services to win strategic accounts. Owned P&L and budget governance across the company portfolio, driving cost optimization and operational continuity to protect profitability and sustain global competitiveness.
Sales Team Performance

Management and bolstering of the sales team performance.

Impact:Coached and enabled U.S. and Colombia sales teams to replicate the U.S. go-to-market model in Colombia using PMI-aligned delivery governance; ramped the Colombia team to $500K USD in sales within its first six months.
KPI Governance (Six Sigma)

Developed various KPIs within a Six Sigma quality control system to monitor the performance and productivity of the sales team across multiple dimensions.

Impact:Built and operationalized an enterprise KPI governance framework spanning Sales, Post-Sales, and Project Delivery, standardizing performance measurement across active engagements. Delivered executive-level visibility enabling scalable execution, accelerated sales growth, and informed market expansion decisions.
C-Level Executive Engagement

Engaged with C-Level Executives to deliver performance reports, strategize operational enhancements, and drive company-wide improvements.

Impact:Turned around a stalled Colombia expansion: launched two offices across two cities and scaled from 4 to 32 FTE. Implemented an executive reporting cadence that improved governance and decision velocity, enabling successful market entry and a 60% increase in sales.
AI-Enabled Operations

Led the adoption of AI-enabled solutions to modernize operational workflows, replacing conventional practices to reduce cost, improve efficiency, and accelerate the technology adoption roadmap.

Impact:Deployed NotebookLM across Sales, PM, and contractor teams to digitize portfolio documentation and eliminate office paperwork entirely. Implemented n8n-based AI agents to automate customer quotes, invoicing, CAD drawing distribution, and project status documentation, accelerating cycle times and improving delivery transparency.
Office Launch — Barranquilla & Medellín

Oversaw operations in Barranquilla and Medellín, including office location and set up.

Impact:Delivered the end-to-end launch of both offices using a Waterfall project governance framework, owning full budget control and P&L accountability while sourcing sites, negotiating leases, procuring equipment, and implementing core operational platforms (CRM and enterprise telephony).
Sales Performance & Supply Chain

Managed sales performance and efficiency reports to optimize supply chain and drive revenue growth.

Impact:Designed and deployed a sales KPI governance framework to standardize performance management and coaching cadences, enabling the team to consistently exceed quota and drive a 20% YoY increase in sales revenue.
Talent Acquisition & Team Building

Conducted research and recruited a diverse team of multi-disciplinary professionals, establishing a comprehensive foundation for the company's success.

Impact:Recruited and onboarded a 32-person cross-functional, multidisciplinary team across Barranquilla and Medellín (16 each), leveraging structured talent analytics to screen and shortlist from a 2,000-candidate pipeline.

Customer Service Representative

HGS (VIZIO)

Nov 2022 – Jul 2023
CX Excellence

Managed client relationships and product queries for VIZIO, ensuring superior customer satisfaction.

Impact:Achieved highest CSAT and most customer reviews in a 300-person organization. Designed a standardized CX workflow and call playbook that improved interaction quality and raised overall service performance.

Logistics Coordinator

Lean Solutions Group (ATS Logistics)

Jan 2021 – Oct 2021
Process Design

Streamlined logistics processes for ATS Logistics in TMS software, ensuring timely delivery and cost-effective solutions.

Impact:Designed an Excel-based tracking and traceability system adopted beyond my tenure; was re-engaged to coach the team and scale its use across the organization.

Operations & Project Manager

Entrepreneurial

Grammas Bakehouse

Feb 2015 – Jan 2023
Marketing Strategy & Project Management

Created and executed comprehensive marketing strategies using tools like Trello, ensuring clear communication and tracking of projects.

Impact:Implemented a PMI-aligned delivery framework to execute a structured content pipeline across Instagram and Facebook, enabling consistent cadence, predictable throughput, and growth to 6,800 Instagram followers.
Distribution & Consumer Research

Conducted consumer research to create efficient distribution channels, ensuring market penetration and customer satisfaction.

Impact:Designed and operationalized an end-to-end sales funnel to generate and qualify new leads, and established customer success governance from day one. Generated $50,000 USD in 2022 revenue (~COP 250,000,000 at COP 5,000/USD TRM).
Key Account Management (KAM)

Delivered strategic KAM, fostering critical client relationships and expanding market presence.

Impact:Owned customer success across the full lifecycle — from pre-sales engagement through post-sale adoption — building and managing a portfolio of 200 active clients with weekly repeat purchasing behavior, resulting in a 42% profit increase.
Production Facility Setup

Successfully established a production facility, managing all operational paperwork and leading a team of 12 operators to ensure efficient operations.

Impact:Led the end-to-end setup by sourcing the site, negotiating the lease, procuring equipment, and overseeing construction/fit-out. Managed and coached a 12-operator production team to ensure accurate, consistent output and reliable operational performance.
Education

Academic Foundation

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Master in Business AI
ENEB
2025–2026
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Master in Digital Marketing
ENEB
2025–2026
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Specialization in AI for Business
Pennsylvania Wharton University
2025
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Executive MBA
Universidad de Cádiz, Madrid, Spain
2021–2022
⚙️
B.Sc. in Industrial Engineering
Universidad del Norte, Barranquilla
2014–2021
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B.Sc. in Economics
Universidad del Norte, Barranquilla
2015–2022
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Specialization in Entrepreneurship
University of Maryland
2016
Skills & Technologies

AI-Native Toolkit

🧠
LLMs & AI Platforms
ChatGPTGeminiCopilotGrokPerplexityClaudeMistral
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AI Automations
n8nZapierMake
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AI Agents
n8nAgentKitOpalAI StudioManus
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Project Management
NotionJiraClickUpTrelloAsanaMicrosoft ProjectJam GPTNapkin
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Data Analysis
Power BIDeepnoteBigMLExcelNotebookLM
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AI Content Generation
MidJourneyGammaDALL-EGensparkSynthesia
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Vibe Coding
LovableCursorCodexClaude Code
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Business Tools
SalesforceOffice 365SharePointGenesysSlackBasecampPythonClaude Cowork
Certifications

Certified across AI & Management

AI for Business↗

Wharton2025Verified

Generative AI Leader Professional Certificate↗

Google Cloud2025Verified

IT Scrum Master Professional Certificate↗

IBM2025Verified

Project Manager Professional Certificate↗

IBM2025Verified

IT Project Manager Professional Certificate↗

IBM2025Verified

Google Project Manager Professional Certificate↗

Google2025Verified

Generative AI for Project Managers↗

IBM2025Verified

Generative AI for Executives & Business Leaders↗

IBM2025Verified

Microsoft 365 with Generative AI↗

Microsoft2025Verified

AWS Generative AI Applications Professional↗

AWS2025Verified

AWS Generative AI & AI Agents (Amazon Bedrock)↗

AWS2025Verified

AI Product Manager Professional Certificate↗

IBM2025Verified

Microsoft AI & ML Engineering

Microsoft2025

AI Developer Professional Certificate↗

IBM2025Verified

AI Foundations for Everyone↗

IBM2025Verified

Certificación Líder IA

Universidad del Norte2025

Integrated Management Systems Diploma

Universidad de Cádiz2022

Agile Project Management

University of Maryland2026

Google People Management Essentials↗

Google2026Verified
Courses

Continuous Learning

KAM (Key Account Management)

Udemy2025

N8n – AI Agents, AI Automations & AI Voice Agents

Udemy2025

Python for Absolute Beginners

Udemy2025

Introduction to Artificial Intelligence

Platzi2026

Prompt Engineering Advanced Course

Platzi2026

ChatGPT Advanced Course

Platzi2026

Copilot Microsoft 365 Advanced Course

Platzi2026

Advanced Course in Automations with n8n

Platzi2026

Advanced Course in Vibecoding with Lovable

Platzi2026

Agile Delivery Management

Platzi2026
Professional Documents

Verified References

Official documents issued by Brightway Management SAS and BPO Labs — click to view inline.

📜

Letter of Recommendation

Recommendation

Brightway Management SAS · November 14, 2025

Issued by Shawn David Davis, CEO of Brightway Management, commending Carlos's professionalism, leadership in the Medellín & Barranquilla office launches, KPI development, and strategic vision.

▶ View Document
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Employment Certificate

Certificate

Brightway Management SAS · May 12, 2025

Official certification from HR Director Javier Montoya confirming Carlos served as Operations Manager from August 15, 2023 to May 12, 2025, with full scope of responsibilities.

▶ View Document
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Employment Certificate

Certificate

BPO Labs · 2026

Official employment certificate from BPO Labs confirming Carlos's current role as AI Portfolio Manager, leading AI delivery and operations initiatives since May 2025.

▶ View Document
Contact

Let's build something together

Open to senior operations, project management, and AI delivery roles in fast-paced organizations.

📧
Email
ceonoro@uninorte.edu.co
📱
WhatsApp
+57 (300) 898-0824
💼
LinkedIn
View Profile
📍
Location
Barranquilla, Colombia

Professional References

Shawn Davis
Owner & CEO · Brightway Management & Metal Building Group
sdavis@ironbuiltbuildings.com
WhatsApp: +1 (412) 689-2670
Giancarlo Pugliese
Owner & CMO · Porthos (Steakhouse & Pub)
gpugliese@porthospub.com
WhatsApp: +57 (310) 369-8210

© 2026 Carlos Eder Oñoro Angulo · Barranquilla, Colombia